Service & Repairs Policy
Grant has a dedicated in-house technical and service department team who are always on hand to manage your product repairs and service inquiries. Our team of qualified electronic and mechanical engineers can help resolve everything from product preventative maintenance to servicing and repairs. We make it our business to help, and that’s why our service reputation stands strong.
Once we receive your Grant product, we will conduct a thorough analysis to determine the extent of the repairs required and provide you with a quotation to fix the product. If your product is still under warranty, the cost of repair will be waived.
Should your product be beyond economical repair, we may suggest and quote for a replacement product, offering a 10% discount for all returning customers, dependent on availability*.
Grant aims to complete all repairs within five to seven working days of receipt of the item. Should the product take longer than this, we will always notify our customers of this change.
All our servicing, repairs, and calibration are undertaken in accordance with our ISO 9001:2015 quality management system.
*Subject to T&Cs.
Grant can offer a yearly product calibration service, to give you peace of mind that your equipment is performing efficiently and accurately. All product calibrations are carried out in a controlled environment in accordance with our ISO 9001:2015 quality management system, with all customers provided with a calibration certificate. While your product is with us, in certain circumstances we may be able to offer a replacement product on a loan basis, while your unit is with us for calibration. This would be subject to availability of our loan products.
We’re just a phone call away. If you need to get in touch, here are some ways to contact us directly:
For all your service and repairs and to request more information on product calibration, please contact us at +44 (0) 1763 260 811 or by email. Alternatively, please complete the form below and a member of the team will be in touch with you soon. Don’t forget to tell us what the model and serial number are, as this helps us to identify the returned product.