OQ610 series USB communication Issue

Last Review:

Products Affected:

OQ610 series and any PC using SIS 7001 series chipsets, this can be confirmed in Windows by going into the Control panel->system->Hardware->device manager and viewing the USB controllers.

Issue:

This is related to the 610 not communicating with the software due to a certain USB chip set in some PCs. This is a compatibility issue between the logger and users using PCs with USB SIS 7001 chipsets.

Symptoms:

USB driver is recognised and installed on the PC, logger appears on the assistant but communication is not possible.

Solution:

Upgrade to Squirrel View version 3.9 or if using Paint View version 2.9 and return the logger to Grant Instruments for a firmware upgrade to version 2.2

Contact:

Should you have any questions regarding this problem notification then please do not hesitate to contact your local dealer or the Grant Instruments technical support department. acquisitiontech@grant.co.uk

Date of issue: 03/2006

Version TN-610-002