Service
Product Servicing, Repair and Calibration
Grant Instruments has over 50 years experience in manufacturing
Scientific and Data acquisition products. We recognise that a key
to our continued success is to offer first class after sales
service. We have a dedicated customer support and service team to
look after all your, service, calibration and repair
requirements.
We have qualified electronic and mechanical engineers covering
everything from product preventative maintenance, calibration and
servicing through to repairs. We will survey all products that are
returned to us and quote for repairs - if necessary we will advise
that the product is beyond economical repair and quote for a
replacement product.
We aim to complete all repairs within 5 days of receipt. We will
always advise our customer if repairs will take longer than
stated.
We are able to offer fixed price servicing on most products. All
service, repairs include electrical safety testing in accordance
with national safety standards.
All servicing, repairs and calibration is undertaken in
accordance with our ISO 9001:2008 Quality Management System.
Grant Instruments offer a comprehensive after sales support
service for all your products. This includes:
Product extended warranties
- Yearly product recall and calibration service against national
traceable standards.
- Product loan
- Preventative maintenance servicing
- Fixed price servicing and calibration
- PAT testing (electrical safety testing)
- Product service training
- Software upgrades
- All work is quoted in advance and carries a 12 month part
warranty. No repair work will be undertaken without our customer's
approval.
- We offer FREE technical support and application advice for all
our products.
For more information please contact service@grant.co.uk
Product Warranty Policy
Grant Instruments operate a quality system which aims to exceed
the requirements of ISO 9001:2008 certification. Our objective is
to treat all customers as we would wish to be treated if we were
the customer. Our aim is to achieve continuous improvement in all
that we do and we continually seek customer feedback. We are
committed to providing the highest quality products and service to
our customers.
Most Grant products are supplied with 3 years warranty which is
extendable to 5 years.
This warranty does not cover acts of god, accidents, misuse,
abuse, negligence, unusual electrical or mechanical stress, use
with unsuitable chemicals or unauthorised product modifications or
repairs or lack of maintenance. The warranty will be void if
product is operated or stored in an environment that exceeds the
product environmental performance specification.
Damaged Goods or Operational Failures
Goods that arrive damaged or do not meet specification should be
reported to Grant Instruments as soon as possible.
We request that as far as practicable damaged packaging is kept so
that courier/insurance claims can be initiated as necessary.
Photographical evidence can also prove useful in making claims. For more information please
contact service@grant.co.uk