It is the policy of the Directors and Managers of Grant Instruments to continually invest in the development of quality management, process suitability, resource capability and customer service in order to enhance an existing reputation as a leading designer, developer and manufacturer of temperature controlled laboratory equipment, data logging systems and environmental monitoring solutions.
We are dedicated to providing quality products and services which continue to satisfy the needs of our customers. Our quality policy is reviewed on a quarterly basis to ensure its continuing suitability and effectiveness and to ensure it remains appropriate to the purpose, scale, nature and impact of the quality activities, products and services.
We are totally committed to exceeding our customer expectations. We constantly review and improve at all levels and within all functions of the company. We ensure this commitment is consistently achieved through the implementation and maintenance of our quality management system which satisfies all the requirements of ISO 9001:2008 and any relevant legal, corporate, customer or other obligations to which the company subscribes. This is evidenced by clear and easy to use documented procedures stored electronically on the company intranet which are maintained and reviewed by a system of internal audits, management reviews, and independent audits by recognised bodies which may include our customers themselves.
Ultimate responsibility for the Quality Management System is that of the Managing Director, but quality is the responsibility of everyone in the organisation. In recognising the importance of the Quality Management System the company has appointed a Management Representative who has responsibility and authority for all matters pertaining to the system elements. This representative, Trevor Smith can be contacted by the following means:-
Telephone: + 44 (0) 1763 260811
Fax: + 44 (0) 1763 262410
Grant BS EN ISO 9001:2008 certificate of registration